There are appropriate and inappropriate ways to respond to situations. As usual, the fly-off-the-handle way might be the eaiest, but as we know, the easiest way is usually not the right way. It is much more difficult to keep our heads and respond in an adult way.
When someone does something to you that is obviously personal, there is likely a need for you to respond. When someone does something that vaguely impacts you or someone you know, there might be a need for you to respond. When someone does something that negatively impacts someone else, there might be a need for you to respond. When someone does something that will have no lasting impact on anybody, there is no need for you to respond.
If someone insults you or personally injures you, then you need to address it. You can do this by talking to that person in a logical, adult way. Screaming will not yield positive results. Name calling will not yield positive results. Belittling or issuing your own personal attacks will not yield positive results. Spreading rumors about this person will not yield positive results. Remember, you’re the one who has to live with how you handle the situation.
Before responding, there are several things you should do. First, count to ten. If you’re still upset, keep counting until you are calm. Don’t do anything when you’re already upset, hurt, or just plain mad. Words, written or spoken, can never be taken back once they are out there. You can apologize for them, and you can be forgiven for them, but the damage is still there. Nobody forgets hurtful words. Therefore, the most logical, adult thing you can do first is to have a cooling-off period where you get control of your feelings before you respond.
Second, before you respond, get your facts. If you’re going to claim somebody said something, you better be sure s/he actually said it. If you’re going to claim that something is always the situation, you better be sure it is always the situation. If you’re going to claim anything at all about the situation you’ve found yourself in, you better be sure what you’re claiming is accurate. If you make false claims, then several things happen. For those who do know the facts, you just come off looking foolish and petty. For those who don’t know the facts, you run the risk of wrongly tarnishing someone else’s reputation. Even if you try to fix it later, it’s almost impossible, mainly because for some reason more people would rather believe something bad about someone rather than something good about someone. That doesn’t say much for us as a species, does it? But it’s true. So before you run the risk of wrongly tarnishing somebody else’s reputation, check your facts before you respond to the situation. You’d want others to give you that courtesy.
Third, when you respond, make it an appropriate response. The response does not, and most often probably should not, be public. If there is an issue between you and someone else, deal with it privately. You don’t really do yourself any favors by dealing with it publicly. Remember, people form opinions about both you and the person you’re responding to based on the responses. Because you should refrain from responding publicly, can you guess what that means? If you came up with not posting a rant on Facebook, you would be correct. You run the risk of several negative things happening if you do this. If you aren’t very careful, you look as bad as the person you’re bashing. If you haven’t already talked to the person privately, you risk doing more damage to your relationship. After all, nobody, not even you, wants dirty laundry aired in front of everybody. Refer to what I already said about the potential for wrongly damaging someone’s reputation. That’s difficult to repair, even if you are a big enough person to apologize later. And if you don’t have accurate facts, you once again run the risk of looking petty and foolish yourself. I do understand everybody has the right to post whatever s/he wants as a Facebook status. However, if you’re going to be issuing a personal attack against someone, even someone you think justly deserves it, you’d really better be careful. Remember, there are laws against libel, slander, and threatening others. If you post it, it can be used against you.
Fourth, there are appropriate channels for dealing with a situation. Typically, you don’t go straight to the bank president if you have a problem with your bank, just as you don’t go straight to the CEO of the hospital for a problem there or straight to the college president if you have a problem there. If you do go straight to the official at the top and bypass the appropriate chain of command to deal with an issue, then you obviously need some lessons in etiquette. You start with the person you have a problem with, and you don’t create a scene in public. If you aren’t satisfied with how the situation is handled, and if you have appropriate facts to back your case, then you go to the next in command. You work your way up the ladder until you are satisfied the situation has been handled appropriately.
Public rampages, whether a verbal assault on someone with whom you have a problem or a Facebook status rant against that person with whom you have a problem, are not appropriate ways to deal with situations that upset us. Public rampages not only make the person who has allegedly done us wrong look bad, but they can make us look bad as well. Personal matters should be handled personally, and that means out of the limelight. If the issue is something that deserves a public apology, that can be part of the solution you agree upon privately.
We all encounter situations that put us on edge or just make us mad. How we handle that says a lot more about us than it does about whoever put us in that situation. So the next time something happens, as difficult as it may be, don’t just fly off the handle and respond. Count, calm down, and gather control of your emotions before you do anything. When you have control of yourself, think about the logical, appropriate solution, and then do that.
As with the other things I’ve been writing this month, this isn’t necessarily one of those things that comes easily to me. It’s something, I, too, have to work on. But just think, if we all took the time to work on some of these issues, the world would have to become a better place, and that has to be a good thing.